Service robots: Drivers of perceived responsibility for service outcomes
- Author(s)
- Moritz Jörling, Robert Böhm, Stefanie Paluch
- Organisation(s)
- External organisation(s)
- Rheinisch-Westfälische Technische Hochschule Aachen
- Journal
- Journal of Service Research
- Volume
- 22
- Pages
- 404-420
- No. of pages
- 17
- ISSN
- 1094-6705
- DOI
- https://doi.org/10.1177/1094670519842334
- Publication date
- 04-2019
- Peer reviewed
- Yes
- Austrian Fields of Science 2012
- 501021 Social psychology
- Keywords
- ASJC Scopus subject areas
- Information Systems, Sociology and Political Science, Organizational Behavior and Human Resource Management
- Portal url
- https://ucris.univie.ac.at/portal/en/publications/service-robots-drivers-of-perceived-responsibility-for-service-outcomes(09beb261-d5e9-4982-8b4d-fc43d6c4fbe4).html